Policies
Quiet clarity, so you know where we stand.
Returns & Exchanges
We accept returns within 14 days of delivery, provided the item is:
-
Unworn and unused
-
In original condition
-
With tags and packaging intact
Please note:
-
Return shipping is at the customer’s expense
-
We currently offer store credit for eligible returns
-
Limited edition or archived pieces are final sale
To begin a return, contact us at [your email or link].
Pre-Orders & Reserved Items
Some pieces are made available for Reserve — these are produced in limited numbers, often once only.
-
Estimated delivery windows are noted on each product
-
Reserved items are final sale
-
We do not guarantee restocks once editions are closed
Shipping
We ship from Brisbane, Australia using AusPost.
Estimated delivery times:
-
Domestic: 2–7 business days
-
International: 7–21 business days
You’ll receive tracking information once your order is dispatched.
Shipping costs are calculated at checkout.
Privacy
We collect only what’s needed to fulfil your order — name, contact details, and delivery info. Your data is stored securely and never shared or sold.
Terms
All content — including images, designs, and logos — is owned by Kay En Studio.
Use of this site implies respect for our brand, and for each other.
If you have questions, reach us at [your contact email].
We're here to help — quietly, clearly, and with care.